Widerrufsrecht

Returns & Cancellation Policy

1. B2B Nature of Sales

All sales through zotrade.net are business-to-business (B2B) transactions between ZOTRADE and industrial buyers, factory operators, or authorized distributors. These terms are not subject to consumer protection laws, including the European Union's 14-day withdrawal right under Directive 2011/83/EU, unless explicitly agreed in writing by ZOTRADE.

By placing an order, you confirm that you are purchasing equipment for commercial, industrial, or resale purposes, and not for personal, household, or consumer use.

2. No Returns on Refurbished / Custom Equipment

Because every item sold by ZOTRADE is a pre-owned, refurbished, or configured-to-order industrial machine or component, and has been individually inspected, tested, and prepared to the buyer's specification:

• All sales are final.
• No returns or exchanges are accepted after the order is confirmed.
• A purchase order, proforma invoice, or signed sales agreement constitutes a binding contract once accepted by ZOTRADE.

Please review all specifications, photos, videos, and inspection reports before confirming your order.

3. EU Customers — 14-Day Cooling-Off Period

For customers in the European Union: while the EU Consumer Rights Directive generally provides a 14-day withdrawal period for consumer purchases, this does not apply to your order because:

• Your purchase is a commercial B2B transaction, not a consumer purchase.
• The equipment is used/refurbished or custom-configured, which under EU law is exempt from the right of withdrawal when the goods are clearly personalized or produced to the consumer's specifications.
• The goods are high-value industrial equipment that cannot be resold as new after disassembly, testing, or repackaging.

As a goodwill gesture, if a defect is confirmed upon delivery, ZOTRADE will repair or replace the defective part under the limited warranty terms. Return shipping and customs duties are the buyer's responsibility.

4. Inspection on Delivery

Please inspect the shipment immediately upon arrival. If the goods are visibly damaged in transit or incorrect items are received:

• Notify us within 7 days of delivery by email with clear photos of the packaging, item, and packing list.
• Do not sign the carrier's clean receipt without noting damage on the delivery document.
• We will assess the claim and arrange repair, replacement, or credit where the issue is confirmed to be our responsibility.

Damage reported after 7 days, or damage caused by improper installation, operation, or handling, is not covered.

5. Cancelled Orders

• Before deposit: no cancellation fee.
• After deposit: the deposit is non-refundable, as inspection, testing, sourcing, and reservation work has already been performed.
• After shipment: orders cannot be cancelled. Return shipping, duties, and a 20% restocking fee apply.

6. Contact

For any shipping damage, wrong-item, or warranty claims, contact: zotrade@outlook.com