Question 1

What is the warranty on refurbished robots?

Accepted Answer

All ZOTRADE refurbished robots come with a comprehensive 6-month warranty covering parts and labor. We also offer extended warranty options for up to 24 months.

Question 2

How much can I save by buying refurbished?

Accepted Answer

Our refurbished robots are priced at approximately 45% of the cost of new equipment, meaning you save 55% while getting the same performance and reliability. Every robot undergoes a 12-point inspection process.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship to 50+ countries worldwide including Southeast Asia, Russia, Middle East, Latin America, and Africa. We handle all export documentation and can assist with customs clearance. Typical delivery time is 15-30 days depending on destination.

Question 4

What brands do you carry?

Accepted Answer

We specialize in refurbished robots from all major brands including FANUC, ABB, KUKA, Yaskawa, NACHI, Staubli, EPSON, OTC Daihen, Kawasaki, YAMAHA, Panasonic, Mitsubishi, Universal Robots, and Comau.

Question 5

Do you provide technical support after purchase?

Accepted Answer

Yes, we provide comprehensive post-sales support including remote technical assistance, programming guidance, troubleshooting, and access to our spare parts inventory. We also offer on-site support in select regions through our partner network.

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